What is the EdTech Hub Helpdesk?
EdTech Hub’s Helpdesk offers just-in-time, tailored support to those working with ministries of education and decision makers in low- and middle-income countries.
Across EdTech Hub’s thematic areas, our team and specialist network collaborate with stakeholders to address specific EdTech needs through an iterative process.
We work wherever you are. So far, we’ve supported projects in more than 60 countries. Our on-call network of global experts ensures we can quickly connect you with someone familiar with your context.
Currently, our Helpdesk is available only to our funders and partners, but we offer many open resources for your EdTech needs.
166+ million learners reached globally
Growing impact with every Helpdesk request.
Expert Offerings From the Helpdesk
The Helpdesk offers a range of services tailored to each request. We generally provide support in EdTech Hub’s thematic areas. However, through our core team and global network, we have access to experts in a wide array of specialised areas, including climate and education, education in emergencies, and more.
Our experts provide many types of support, including expert consultations, document reviews, topic briefs, workshop and events facilitation, and development of curated lists and resources tailored to the particular needs of a request.
Find Evidence for Your EdTech Needs
Looking for evidence for EdTech? Explore our Evidence Library of publications from our Helpdesk work, and search by country or topic to find what matters most to you.
Ways the Helpdesk Can Support You
While our Helpdesk services are currently available exclusively to our funders and partners, we welcome discussions with others to explore potential collaboration. Additionally, we provide a wealth of open-source resources in our Evidence Library for everyone. See ways we can support you below.
For funders and partners
If you are an approved funder or partner (FCDO, World Bank, UNICEF), you can access tailored support and expert advice directly from our Helpdesk team. For more details on the help you can receive and to submit a request, please visit our dedicated page.
Funders and partners portalFor the AI Observatory and Action Lab
The AI Observatory and Action Lab provides a dedicated Helpdesk service for agreed advisors and funders, offering on-demand responses to questions about AI in education. Using a hypothesis-driven approach, the Observatory and Lab generate evidence on strategies and approaches that can help narrow the learning divide in the age of AI, providing decision-makers with timely, practical insights.
Learn more about the AI Observatory and Action LabConnect with our team
If you are not yet a funder or partner, we are still happy to have a conversation with you to explore potential collaboration and see how we might be able to help.
Get in touchOpen-access resources for everyone
We also offer a wealth of open-source resources in our Evidence Library for your EdTech needs. These resources are from our Helpdesk, Innovation, Research, and Country-Engagement teams.
See resourcesHaving EdTech experts from the countries we are actually working in, that has been a huge advantage of the Helpdesk – it’s been a great conscious shift. The combination of having a global expert combined with being there, in the country, with the local expertise, is very powerful.”
— Helpdesk user, UNICEF
Meet Our Team of Experts
The Helpdesk function provided critical support that was not only highly regarded by FCDO but also by governments, it is impartial and evidence based.”
— Helpdesk user, FCDO Education Advisor
Proud to collaborate on requests with global organisations
