Eligibility
If you meet the eligibility criteria below, you are welcome to complete and submit a request form.
- You must be an FCDO education adviser, World Bank education staff member, or UNICEF staff member to submit Helpdesk requests.
- Helpdesk support is short-term and of limited duration, ranging from an hour-long conversation to a 15-page topic brief, along with many other possibilities.
- The EdTech Hub provides support on primary and secondary education. Requests related to tertiary education are usually out of our scope.
- The Helpdesk prioritises support to low- and middle-income countries and conflict-affected countries and regions. The Helpdesk does not usually accept requests from high-income countries.
How to Submit a Request
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Get Your Password: You’ll need a password to submit your request. If you haven’t received one from your employer (head of department or EdTech Hub relationship manager), please contact them or reach out to the Helpdesk Team at helpdesk@edtechhub.org.
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Submit Your Request:
- Click the “Submit a Helpdesk request” button below.
- Enter your password to access the form.
- Complete the form with as much detail as possible, then submit.
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What Happens Next: We will review your request and, if approved, guide you through the next steps.
Find Evidence for Your EdTech Needs
Looking for evidence for EdTech? Explore our Evidence Library of publications from our Helpdesk work, and search by country or topic to find what matters most to you.
Services
You should use the Helpdesk to inform and support activities, outputs, decisions, or any technical assistance related to education technology, digital learning, AI, or other education-related issues. EdTech Hub typically provides support for primary and secondary education. Requests related to tertiary education are usually out of our scope.
Support is available for activities led by FCDO, the World Bank, UNICEF, or other institutions partnering with these organisations, particularly government entities. This may include support for developing or strengthening countries’ digital learning plans, funding proposals, programme designs, operational manuals, or implementation plans, where these involve the use of EdTech.
EdTech Hub’s Helpdesk offers a range of services tailored to each request. We generally provide support across EdTech Hub’s five thematic areas, and responses can take many different forms. However, we are flexible and here to work with you.
Thematic Focus Areas
- AI
- Data for Decisions
- Digital Personalised Learning (DPL)
- EdTech for Climate Resilience
- EdTech for Emergencies
- Girls’ Education & Technology
- Participation & Messaging
- Special Educational Needs and Disabilities
- Teacher Continuous Professional Development (TCPD)
Types of Support
- Curated Lists, Guidance, and Resources
- Document Reviews
- Expert Consultations
- Topic Briefs
- Workshop Facilitation and Events
What to Expect
The Helpdesk takes the following steps after receiving requests from FCDO advisers and World Bank staff. If we have not answered your question on process below, Please contact the Helpdesk team at helpdesk@edtechhub.org.
Set up a scoping call
After submitting your request, you will receive an email response from the Helpdesk team within 48 business hours to acknowledge receipt and set up a video/phone call to discuss your request(s).
During this call, we will ask you to share any relevant context (e.g. background on the current stage of the programme, the decision point that the request response will inform, etc.). We may also ask you to clarify your questions, to make sure that we understand them and that they fall into our areas of expertise. We will share our initial thinking on the support that the Helpdesk can provide, as well as available evidence, knowledge, and resources that we will draw on to respond to your request.
Develop a Terms of Reference (ToR)
After the initial call, the Helpdesk team will develop a brief Terms of Reference (ToR) for support that notes an agreed-upon timeline, scope of work, and clear set of next steps, and identifies the staff and experts who will undertake the request response. You will be asked to review and confirm the contents of the ToR via email, and we also suggest that the FCDO or World Bank Helpdesk ‘lead’ share this document with others.
Prepare and finalise outputs
Then it is time for the Helpdesk to get to work on your request. We will complete the request according to the agreed ToR, and we will explicitly vet, document and cite the evidence we have drawn on.
In instances where evidence is limited and gaps exist, we will use the best information and experience possible to provide a well-informed answer. We anticipate these sorts of gaps will not be uncommon, due to the generally limited evidence base on EdTech in low-and middle-income countries. Helpdesk responses will also incorporate cost and value-for-money information whenever they are available, and note this limitation when not.
Provide quality assurance
For all responses, the Helpdesk will draw on expert input to source relevant research, resources, and examples.
For written outputs, the Helpdesk will conduct a quality assurance review. Expert reviewers will provide input on an early plan or outline, review a near-final draft, and review the final draft. A Helpdesk manager oversees all Helpdesk support.
In instances where evidence is limited and gaps exist, we will use the best information and experience possible to provide a well-informed response. We anticipate these sorts of gaps will not be uncommon, due to the generally limited evidence base on EdTech in low-and middle-income countries. Helpdesk responses will also incorporate cost and value-for-money information whenever it is available, and note this limitation when not.
Give your feedback
After submitting the request response to you, we’ll want your feedback.
We will send a brief survey or offer a short phone call to hear what worked well for you and identify anything we can do better next time. We are especially interested to know whether our support helped you make a better decision about EdTech, and if so, how.
